Dear KuCoin Futures Users,
Due to large price fluctuations between 2021-10-27 08:00 (UTC) and 2021-10-27 08:16 (UTC), KuCoin Futures encountered heightened levels of traffic and system overloading. Some users were not able to execute the following actions, which may have affected their futures trading positions:
- view their open trading positions;
- check account balances;
- order cancellation.
Affected users can email [email protected] to request a claim. Please include the following information:
- email address of affected KuCoin account
- time period of affected futures trade
- the related order/position in your trading history
- total loss incurred
The claim requests will be reviewed and processed in the sequence they are received. In order to accurately verify each request with our system records, response times may be longer than usual due to our recent high volume of inquiries.
Risk Warning: Investing in cryptocurrency is akin to being a venture capital investor. The cryptocurrency market is available worldwide 24 x 7 for trading with no market close or open times. Please do your own risk assessment when deciding how to invest in cryptocurrency and blockchain technology. KuCoin attempts to screen all tokens before they come to market, however, even with the best due diligence, there are still risks when investing. KuCoin is not liable for investment gains or losses.
Thanks for your support!
KuCoin Futures Team